Support

How can
we help?

Fast, friendly answers from real people — plus clear guides for setup, content, scheduling, and troubleshooting.

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Pick a topic to see what it covers, or jump straight to the frequently asked questions below.

01

Getting started

Set up your first screen in minutes — no installers or specialist hardware required.

  • Create your account
  • Pair your first screen
  • Publish your first content
02

Content & media

Design, upload, and organise everything your screens display.

  • Supported image and video formats
  • Templates and the guided wizard
  • Media library and storage limits
03

Scheduling

Make sure the right message appears at exactly the right moment.

  • Schedule by date, day, and time
  • Assign content to screen groups
  • Plan recurring playlists
04

Screens & devices

Keep every display healthy, online, and up to date.

  • Pair and unpair devices
  • Monitor screen health
  • Fix offline screens
05

Account & billing

Manage your subscription, invoices, and team access with confidence.

  • Change or cancel your plan
  • Update payment details
  • Manage team members
Support FAQ

Quick answers to
common issues.

Still stuck after reading these? Email us and a real person will help you sort it out.

Email support
How do I set up my first screen?

Open MBoardApp in a modern browser on the device connected to your display, sign in, and follow the pairing steps on screen. Most screens are up and running in about five minutes — no special hardware needed.

My screen is offline — what should I check?

First confirm the device is powered on and connected to the internet, then refresh the browser. Screens keep playing previously downloaded content while offline and reconnect automatically once the connection returns.

Which browsers and devices are supported?

MBoardApp runs in current versions of Chrome, Edge, Safari, and Firefox on smart TVs, computers, tablets, kiosks, and media players. If your device has a modern browser and an internet connection, it will almost certainly work.

What media formats can I upload?

You can upload common image formats such as JPG, PNG, and WebP, along with standard video files like MP4. For smooth playback, we recommend optimising videos for your screen’s resolution before uploading.

How do I schedule content for specific times?

Open your playlist, choose the screens or groups you want, and set the dates, days, and times the content should appear. Schedules run automatically — perfect for menus, promotions, and announcements.

How do I change or cancel my plan?

You can upgrade, downgrade, or cancel at any time from the billing area of your dashboard. Changes take effect from your next billing cycle, and there are no cancellation fees.

Where can I report a bug or request a feature?

We genuinely love hearing from you. Email hello@wheref.com with the details and screenshots if possible — customer feedback shapes our roadmap.

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Still need help?

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when you need us.

Send us a message about your screens, your account, or anything else — we’ll get you sorted.

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